Kobalt Tools
Customer Service Phone Number and Information

(888) 356-2258
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Kobalt is a hand tools company. They develop tools and instruments for construction and quick fixes in general. Most of their tools are sold is retailer giant like Lowe’s. Kobalt is Lowe’s own line of tools. The telephone number for Kobalt corporate is: 866.305.4414

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Our address

Telephone:
(888) 356-2258
Web:
http://www.kobalttools.com

Additional Information

Alternate Phone Number:
(800) 445-6937

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Comments (37)

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  • Tom John Matthews

    drawer slides for my box i have 2 units # 258147 and i need the slides for 3 drawers, 2 of each ( 1073293 & 1076369 ) can any body hepl me out

  • Mary P.

    Frustrating how hard it is to find a customer service numbers for most of these businesses. Its like hey customer, you buy our products but we’re going to make it as hard as possible for you to talk with us. Real businesses need better customer support.

  • Ron Siela

    This is a Christmas gift… And I looking for a 4 inch plywood blade for this saw…. It is great for cutting plywood but I need a fine tooth blade it destroys the back side

  • Phil Traylor

    They don’t have any replacement parts available and they break really easy. My employees broke it in three different places moving it in and out of the van which is a constant task. I guess they want you to throw it away if it breaks and buy a new one.

  • Yvonne

    I bought a large stainless steel toolbox for my husband about 12 yr. ago and paid $1,300.00 for it. It has been getting surface rust on it for awhile now and we have tried to clean it but the rust continues to come back. I understood that Stainless Steel means it does not rust. I called and talked w/some lady. She checked w/her manager and told me that Stainless Steel does not mean rust proof (I beg to differ) anyway she just told me to use a rust cleaner–dah I have! The meaning for the phone call was to complain that it does not hold up as I was told by salesman. It is kept in a garage and does not sit outside. I am very unhappy that they do not stand behind their product.

    The customer service lady however was very nice and was just repeating what her supervisor told her. I will never buy any Kobalt product ever again.

  • Rena Chavez

    I called in to see what replacement options maybe available for the product because we love the product but the flexible connection seems to give out every 6 months or so, we have 3 flashlights because we have bought replacements. We are using the ones that the flexible connector has given out on as hand-helds. I called and was on hold for about 40 minutes before talking to someone and then then person I talked to was rude. She did request a replacement for the product but her listening and customer service skills were definitely lacking. I work in the customer service call center industry and this agent didn’t even have basic please and thank yous down and poor listening skills. If she took the time to listen the call would have been more efficient and I’m sure she would have less “bad calls” each day with a few changes that would make customers feel appreciated and valued.

  • Thomas Godbee

    Only one side of my tool box locks, when I hit bumps the tool box opens sometimes. I’ve tried adjusting the lock it doesn’t work at all.

    Talked to people at LOWES to no avail, they couldn’t or wouldn’t help me.

    My email address is TSG46@aol.com

  • dave

    CHEAP CRAP they exchanged it one in less then a year,it broke again in less then another year now i need to contact kobalt direct and the number has been changed

    way to go lowes I will never buy a tool from you again

  • David Fuller

    There is no one available at option 6 this afternoon.

  • Ken Hollingsworth

    I purchased a Kobalt tool box from Lowes in Tallahassee, Florida last year. The handle broke and I went back to Lowes and they said to call Kobalt. Kobalt personnel said I had to go back to Lowes. They said they had no replacement handles and they could not help me. I’m having a hard time finding a replacement handle.

  • kathy patterson

    I will never purchase a kobalt tool again, learn my lesson quickly……I purchased this wrench for my husband for Christmas……it has never worked since the day he took it out of the box….he didn’t need to use it until a few weeks ago and it would not work, straight out of the box……Lowes will not do nothing about it because I do not have my receipt….called the customer service number 888-356-2258 for kobalt…first time after being on hold for 10mins waiting to talk to someone, the phone just hung up and never spoke to anyone, so called back and the lady I spoke with could not do anything to help me, she said take it back to Lowes…..this tells me kobalt has a problem honoring their tool warranties along with Lowes…….I have turned them into BBB…..so now I have a 35 dollar tool that is worthless and out 35 dollars….I work hard for my money, really don’t like giving it away, but I did in this case but not again…..going back to craftsmen tools, at least they will do something for you when you have a issue, either replace or repair

  • David

    Ma’am not an Lowe’s employee nor do I work for Kobalt. I am a Soldier and stainless does rust if it gets scratched. From Wiki, “Stainless steels contain sufficient chromium to form a passive film of chromium oxide, which prevents further surface corrosion by blocking oxygen” The trick that I use to bring my stainless back to life is Bar Keepers Friend to clean and remove rust. Then I polish it with Stainless Steel cleaner polish. It will look great for awhile but you will have to rinse and repeat. If you try this your husband will be happy I do believe.

  • robert ziegler

    Bought a 350.00 tile saw and the crap bracket that holds the motor broke on the second job, I was stupid enough tor

    then by a kobalt silding miter saw, I broke the blade guard and have been on hold three times on two different numbers and no customer service rep ever answered. DON’T BUY KOBALT TOOLS THEY ARE INFERIOR JUNK AND YOU CAN’T EVEN GET REPAIR PARTS!!!!

  • Paul T

    I have one of the old kobalt tool boxes that was made by JH Williams. I need new drawer slides and just keep getting sent from one company to another… Still no slides. There are no series or serial numbers on the box anymore. The only part number is on the slides…..8-3888-l and 8-3888-r . thats it .. Can anyone help???????????????????????/

  • diana wehrwein

    I got this flashlight last Christmas and LOVED it!!! Recently, it has not been holding a charge.

    I use it every morning (when it’s still dark) to walk my dog. What should I do with it??? Is there

    a replacement battery package??

    Please email me at sunnyd123@comcast.net.

    Thank you.

    Diana Wehrwein

  • Micheal Smith

    I have 2 of these tool boxes , I average $30,000.00 in purchases from Lowes and have several different Kobalt tools as well including full sets of wrenches , pliers , screwdrivers , several different hammers and tons of misc tools . The tool box in question has drawers that have bent/folded with the weight of tools in the drawers and the slides are also failing . Unfortunately the company Kobalt chose to manufacture this device does not produce new drawers anymore and Lowes nor Kobalt were willing to help with my issue . At this point I will not spend another Nickle at Lowes and I will never purchase another Kobalt product either . I will go back to Sears for my tools and use other suppliers for my business , home improvement needs as well as my rental property repairs . You have horrible customer care and wash your hands of these matters . The warranties need to be more clear as we were under the impression this toolbox was lifetime warrenty as same as other tools we have purchased . Very bad experience with no help , just transfer from one entity to another with absolute no help !!!

  • Rich

    We love Kobalt products in general but this diagonal cutter has very sharp edges at the hinge that the manufacturer should de-burr. I used files to remove the sharp edges.

  • Ryan holman

    I’ll never own another kobolt item I bought a brand new set of Allen wrenches today and the first time I used the 6mm wrench it bent to a 45 degree angle. This was with my hand not a cheater pipe, and on top of that I did not use much force. I’ve had Walmart brand wenches last for a year and your product didn’t last one day. I checked the wrenches and they have not been hardened they are soft steel. I will not be returning this item I will be keeping the product to show how good your product is to my co workers.

  • Doug Miller

    I have a large kobalt utility knife with the large heavy duty snap-off blades and I need a new one because the screw assemble that clamps the blade in place came apart and I lost the parts but went to lowe’s and they don’t have that knife anymore. Is it possible to get a new knife ?

  • Justin

    Truck box helpline never picks up

  • Derek Brown

    I have been replacing my deck and stripped one of my bits and was wondering if there was any warranty. Its is kobolt and bought it with the 225pc set at lowes. I have had the set for maybe 5 months. if someone can help me that would be great. my email is derek.emt@gmail.com.

  • margaret paola

    i need to know where i can find the holder only for the utility knife i have…sold only at lowe’s with the knofe whuch i dont want…

  • Eli Kasan

    I designed a new type of prybar, none other like it available that i can find. I have a provisional patent for this and wanted to know if your company would be interested in manufacturing and distributing it. I do not have the means to do either. Please reply if interested or if you know of someone else is better suited to do this, Thank You Kasan173@gmail.com

  • Danny

    You are so right it took me over ten minutes to locate the number and I am still waiting for someone to pick up after 15 mins….

  • Mike Lamb

    Page 11 of the operating instructions for Item # 0523837 3/8 in. 275 ft lbs Impact Wrench Model Number SGY-AIR215 indicates this tool has a flush-type grease fitting and that grease must be added after 48 hrs (of use). The instructions direct the purchaser to -contact your local retailer for assistance on which type of grease gun to use with this type of Re: Item # 0523837 3/8 in. 275 ft lbs Impact Wrench Model Number SGY-AIR215 Page 11 of the operating instructions for this tool indicates it has a flush-type grease fitting and that grease must be added after 48 hrs (of use). The instructions direct the purchaser to ‘contact your local retailer for assistance on which type of grease gun to use with this type of fitting’. My local retailer has no idea of what grease gun to use, but more importantly is unable to provide an answer to where this fitting is located. Also there is also no indication on the exploded parts view of this impact wrench of the location of this fitting. Any assistance would be much appreciated.

  • Sean Readie

    I was trying to see how to get my drawer slides replaced on my tool box I have a few broken ones . It is the tool box with mini fridge and iPod stereo

    • Max

      I have the exact same problem with the exact same toolbox!! I am looking for replacement drawer slides! Does ANYONE know where to get these??

      Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars
  • peter anderson

    Received Kobalt 30gal air compressor for Chrismass from my son. Missing parts pack (contents=owners manuel, air filter, hose connector). Returned to Lowes store for missing

    items and was told to call Kobalt and that they were not responsible for missing items! Called Kobalt and was told they would not replace any missing parts for newly purchase item and store was responsible for these! Can’t run/use compressor as is. Nothing left to do but return item to Lowes for full refund! Avoid both Lowes and Kobalt Tools!

    Go to Home Depot and purchase “Husky”!

  • Julius Manz

    Cam lock on my truck box wore after less then 1 year. Called for a new one, but they only sell the entire latch set. Talk about poor custormer serrvice. I will stay away from Kobalt products in the future

  • Ray

    Tried to order replacement latch for Kobalt cabinet. They said I needed to contact Lowes and order it through Lowes. Poor poor Cusomter Service.

    Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars
  • Patrick

    Horrible experience. My brand new Kobalt mower’s 80v battery doesn’t hold a charge. I went to Lowe’s to get a replacement and they don’t carry the battery, they just have the 40v. Why would they sell equipment without any replacement batteries? I then called Kobalt support and was on hold for 30+ minutes. When my call was finally taken, I was put on hold two more times and then they finally transferred me to another department. When that department answered the phone the operator didn’t hear me at first and immediately hung up. I am furious.

    Zero - 0 starsZero - 0 starsZero - 0 starsZero - 0 starsZero - 0 stars
  • Anonymous

    horrible been waiting 45mins no responce

    Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars
  • cliff dukes

    RUDE NOT helpful could not provide just the lock for the truck tool box sighting that they don’t have “just the lock” tried to sell me the whole latch system. totally BS., guess will have to go to ACE. What is the stand behind the product(s) mean at LOWES. Obviously nothing at Better Built.

    Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars
    1. Frustrating how hard it is to find a customer service numbers for most of these businesses. Its like hey customer, you buy our products but we’re going to make it as hard as possible for you to talk with us. Real businesses need better customer support.

    2. This is a Christmas gift… And I looking for a 4 inch plywood blade for this saw…. It is great for cutting plywood but I need a fine tooth blade it destroys the back side

    3. They don’t have any replacement parts available and they break really easy. My employees broke it in three different places moving it in and out of the van which is a constant task. I guess they want you to throw it away if it breaks and buy a new one.

    4. I bought a large stainless steel toolbox for my husband about 12 yr. ago and paid $1,300.00 for it. It has been getting surface rust on it for awhile now and we have tried to clean it but the rust continues to come back. I understood that Stainless Steel means it does not rust. I called and talked w/some lady. She checked w/her manager and told me that Stainless Steel does not mean rust proof (I beg to differ) anyway she just told me to use a rust cleaner–dah I have! The meaning for the phone call was to complain that it does not hold up as I was told by salesman. It is kept in a garage and does not sit outside. I am very unhappy that they do not stand behind their product.

      The customer service lady however was very nice and was just repeating what her supervisor told her. I will never buy any Kobalt product ever again.

    5. I called in to see what replacement options maybe available for the product because we love the product but the flexible connection seems to give out every 6 months or so, we have 3 flashlights because we have bought replacements. We are using the ones that the flexible connector has given out on as hand-helds. I called and was on hold for about 40 minutes before talking to someone and then then person I talked to was rude. She did request a replacement for the product but her listening and customer service skills were definitely lacking. I work in the customer service call center industry and this agent didn’t even have basic please and thank yous down and poor listening skills. If she took the time to listen the call would have been more efficient and I’m sure she would have less “bad calls” each day with a few changes that would make customers feel appreciated and valued.

    6. CHEAP CRAP they exchanged it one in less then a year,it broke again in less then another year now i need to contact kobalt direct and the number has been changed

      way to go lowes I will never buy a tool from you again

    7. I purchased a Kobalt tool box from Lowes in Tallahassee, Florida last year. The handle broke and I went back to Lowes and they said to call Kobalt. Kobalt personnel said I had to go back to Lowes. They said they had no replacement handles and they could not help me. I’m having a hard time finding a replacement handle.

    8. I will never purchase a kobalt tool again, learn my lesson quickly……I purchased this wrench for my husband for Christmas……it has never worked since the day he took it out of the box….he didn’t need to use it until a few weeks ago and it would not work, straight out of the box……Lowes will not do nothing about it because I do not have my receipt….called the customer service number 888-356-2258 for kobalt…first time after being on hold for 10mins waiting to talk to someone, the phone just hung up and never spoke to anyone, so called back and the lady I spoke with could not do anything to help me, she said take it back to Lowes…..this tells me kobalt has a problem honoring their tool warranties along with Lowes…….I have turned them into BBB…..so now I have a 35 dollar tool that is worthless and out 35 dollars….I work hard for my money, really don’t like giving it away, but I did in this case but not again…..going back to craftsmen tools, at least they will do something for you when you have a issue, either replace or repair

    9. Ma’am not an Lowe’s employee nor do I work for Kobalt. I am a Soldier and stainless does rust if it gets scratched. From Wiki, “Stainless steels contain sufficient chromium to form a passive film of chromium oxide, which prevents further surface corrosion by blocking oxygen” The trick that I use to bring my stainless back to life is Bar Keepers Friend to clean and remove rust. Then I polish it with Stainless Steel cleaner polish. It will look great for awhile but you will have to rinse and repeat. If you try this your husband will be happy I do believe.

    10. Bought a 350.00 tile saw and the crap bracket that holds the motor broke on the second job, I was stupid enough tor

      then by a kobalt silding miter saw, I broke the blade guard and have been on hold three times on two different numbers and no customer service rep ever answered. DON’T BUY KOBALT TOOLS THEY ARE INFERIOR JUNK AND YOU CAN’T EVEN GET REPAIR PARTS!!!!

    11. I have one of the old kobalt tool boxes that was made by JH Williams. I need new drawer slides and just keep getting sent from one company to another… Still no slides. There are no series or serial numbers on the box anymore. The only part number is on the slides…..8-3888-l and 8-3888-r . thats it .. Can anyone help???????????????????????/

    12. I have 2 of these tool boxes , I average $30,000.00 in purchases from Lowes and have several different Kobalt tools as well including full sets of wrenches , pliers , screwdrivers , several different hammers and tons of misc tools . The tool box in question has drawers that have bent/folded with the weight of tools in the drawers and the slides are also failing . Unfortunately the company Kobalt chose to manufacture this device does not produce new drawers anymore and Lowes nor Kobalt were willing to help with my issue . At this point I will not spend another Nickle at Lowes and I will never purchase another Kobalt product either . I will go back to Sears for my tools and use other suppliers for my business , home improvement needs as well as my rental property repairs . You have horrible customer care and wash your hands of these matters . The warranties need to be more clear as we were under the impression this toolbox was lifetime warrenty as same as other tools we have purchased . Very bad experience with no help , just transfer from one entity to another with absolute no help !!!

    13. We love Kobalt products in general but this diagonal cutter has very sharp edges at the hinge that the manufacturer should de-burr. I used files to remove the sharp edges.

    14. I’ll never own another kobolt item I bought a brand new set of Allen wrenches today and the first time I used the 6mm wrench it bent to a 45 degree angle. This was with my hand not a cheater pipe, and on top of that I did not use much force. I’ve had Walmart brand wenches last for a year and your product didn’t last one day. I checked the wrenches and they have not been hardened they are soft steel. I will not be returning this item I will be keeping the product to show how good your product is to my co workers.

    15. I have a large kobalt utility knife with the large heavy duty snap-off blades and I need a new one because the screw assemble that clamps the blade in place came apart and I lost the parts but went to lowe’s and they don’t have that knife anymore. Is it possible to get a new knife ?

    16. I designed a new type of prybar, none other like it available that i can find. I have a provisional patent for this and wanted to know if your company would be interested in manufacturing and distributing it. I do not have the means to do either. Please reply if interested or if you know of someone else is better suited to do this, Thank You Kasan173@gmail.com

    17. Page 11 of the operating instructions for Item # 0523837 3/8 in. 275 ft lbs Impact Wrench Model Number SGY-AIR215 indicates this tool has a flush-type grease fitting and that grease must be added after 48 hrs (of use). The instructions direct the purchaser to -contact your local retailer for assistance on which type of grease gun to use with this type of Re: Item # 0523837 3/8 in. 275 ft lbs Impact Wrench Model Number SGY-AIR215 Page 11 of the operating instructions for this tool indicates it has a flush-type grease fitting and that grease must be added after 48 hrs (of use). The instructions direct the purchaser to ‘contact your local retailer for assistance on which type of grease gun to use with this type of fitting’. My local retailer has no idea of what grease gun to use, but more importantly is unable to provide an answer to where this fitting is located. Also there is also no indication on the exploded parts view of this impact wrench of the location of this fitting. Any assistance would be much appreciated.

      • I have the exact same problem with the exact same toolbox!! I am looking for replacement drawer slides! Does ANYONE know where to get these??

    18. Received Kobalt 30gal air compressor for Chrismass from my son. Missing parts pack (contents=owners manuel, air filter, hose connector). Returned to Lowes store for missing

      items and was told to call Kobalt and that they were not responsible for missing items! Called Kobalt and was told they would not replace any missing parts for newly purchase item and store was responsible for these! Can’t run/use compressor as is. Nothing left to do but return item to Lowes for full refund! Avoid both Lowes and Kobalt Tools!

      Go to Home Depot and purchase “Husky”!

    19. Cam lock on my truck box wore after less then 1 year. Called for a new one, but they only sell the entire latch set. Talk about poor custormer serrvice. I will stay away from Kobalt products in the future

    20. Tried to order replacement latch for Kobalt cabinet. They said I needed to contact Lowes and order it through Lowes. Poor poor Cusomter Service.

    21. Horrible experience. My brand new Kobalt mower’s 80v battery doesn’t hold a charge. I went to Lowe’s to get a replacement and they don’t carry the battery, they just have the 40v. Why would they sell equipment without any replacement batteries? I then called Kobalt support and was on hold for 30+ minutes. When my call was finally taken, I was put on hold two more times and then they finally transferred me to another department. When that department answered the phone the operator didn’t hear me at first and immediately hung up. I am furious.

    22. RUDE NOT helpful could not provide just the lock for the truck tool box sighting that they don’t have “just the lock” tried to sell me the whole latch system. totally BS., guess will have to go to ACE. What is the stand behind the product(s) mean at LOWES. Obviously nothing at Better Built.

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