Big Fish Games
Customer Service Phone Number and Information

(206) 213-5753
Leave A Review
You are here Home  > >  Big Fish Games

Founded in 2002, Big Fish is the world’s largest producer and distributor of casual games, delivering fun to millions of people around the world. Through its mobile and online distribution platforms, Big Fish has distributed more than 2.5 billion games to customers in 150 countries from a growing catalog of 450+ unique mobile games and 3,500+ unique PC games.

Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars

Was this number/information helpful?


Our address

Telephone:
(206) 213-5753
Web:
http://www.bigfishgames.com

Leave a review

Ease of Contact
Service

Comments (35)

Close Comments
  • jessie

    They r a bunch of computer hacking theifs they (susi;\\bigfishgames.\login they sell games off your account!!!

  • IRENE PEAKE

    YOUR CUSTOMER SERVICE LINE IS RIDICULOUS.. IT SAYS PRESS 9 AND NOTHING HAPPENS.. GOES ROUND IN CIRCLES.. AND WHEN YOU DO RECEPTION THEY SEND YOU TO A VOICE MAIL.. SO NO MY ISSUE WAS NOT RESOLVE.YOU GUYS TOOK OUT TWO PAYMENTS OUT OF MY ACCOUNT AND I WANT IT BACK AND WANT SOMEONE TO CALL ASAP… 41627203749,

  • Carolyne Doiron

    I have gotten a great big runaround on this matter. I wish to cancel my account and remove all tiles from my computer. This company is very bad, difficult to deal with either online or via telephone. Not worth the time involved ……….. very disgusted with big fish

  • dennis j. anderson

    I mistakenly signed up for Casino games about 8 months ago at a monthly charge of $7.41. Somehow this happened when I bought Bejeweled3 from Big Fish Games. I have tried emailing, on-line support, phoning, etc. to no avail. No one from Big Fish ever answers the phone, and I keep getting referred to the Big Fish website. I keep getting charged this amount from my checking account each month. Who can take care of this matter?

    Dennis Anderson

    502-500-3643

    dennis.anderson@jefferson.kyschools.us

  • Raymond Kensell

    You give me 3 numbers to press but your phone system says it does not recognize any of them as a valid entry. I was calling about Haunted Manor that I own. It has stopped working.

  • connie robinson

    they said error maid and took money out of my acct

  • henrietta angle

    you billed me for something I did not purchase…criminals….I deactivatedmy account and will not deal with your company..rip off

  • josephine young

    This web site hached my account and they sell games from my account cant reach the real big fish co.this website control my account ex they change my password. Often this has been on going fight do something8

  • Barb VanBeveren

    7/8/14 9:30 pm. You put a payback time for big surprise we had to share write thank you big fish casino then we had to Like it for the big surprise. We had to do surveys to get 9 million. I did 1 did not put 9 mil in acc. So I did another for 9mil. And still nothing. I did the car insureince, I had to call to get 4diget #. Which I put in and did nothing. SO CAN YOU PUT the 2×9 mil. Thank you. barbblock1956@yahoo.com Friend code 9252524.

  • Cindy Trotter

    I have been billed monthly for years and cannot cancel my membership due to my email account being closed and no one answers the phone!!! Stopped payment on my account so will not get billed anymore.

  • corey ward

    I bought 1 game over a year ago, then started to get charged every month for a subscription. I cancelled the subscription, then started getting charge a few months later. Cancelled again. Started getting charged a few months later again. I have now cancelled 4 fucking times, and was charged once again after several months of not being charged. Was finally able to talk to a human who said they didn’t have the ability to cancel, and had to be done online, wich obviously doesn’t do a damn bit of good. Fuck you big fish. If I am ever in washington I will come by your office to say hi

  • Debra Metting

    Can’t get anyone to actually speak to me. What a crock.

  • rubyann mercer

    I have been billed on my visa account for a number of months now for big fish games which I did not order. I want this cancelled immediately

  • Colleen

    Is this game not supported anymore

  • malcolm lewis

    i’ll like to cancel my account asap.. please send email to confirm.

  • V Thaxton

    I do not play the games and would like to cancel my account with Big Fish. There is no where on the web to cancel memberships.

  • Bette

    I have a new computer and need to edit my account information with Big Fish Games. I have tried notifying their customer service, received an email from them that was no help at all. Tried again, same result. Tried several other times with the same result — NO HELP. I love the games Big Fish offers and have been with them since 2001, however, their service is abysmal!!!. Please help.

  • Susan Berry

    I am unable to craft items, and when I push the craft button music plays and game shuts down. I had been able to craft items until 6/5/14 and continuing. My game I’d is i60541. My email is susanrb2000@hotmail.com.

  • Crystal

    I bought a triple chip pk for19.99 I’m a vip 4 almost 5 I was only credited reg. chip amount not the sale Amt. I sent in a ticket a women name responded to me and said she needed a screen shot ITUNES recite which I provided along with several screen shots of my iTunes recites.gor proof I gave all she needed ???plus more ,I’m very disappointed in the past of having issues with the game not adding scatters or missing gifts from friends like chips they send go missing and it is frustrating when your being told u have no issues I spend a lot of money on this game an to be told they won’t credit it are you kidding 1,000 a month I spend I guess it won’t be missed by your company ,I just want what’s due to me please ,thank you

  • janet simpson

    here goes this is janet simpson I cancelled my account and still be charged for this account so if this doesn’t get resolved you all will be faced with a law suit that I will follow through checked with my bank this morning and found out that you guys took out another $6.99 that was authorited so please call me as soon as you get this and my no is 336 763 2691

  • Najah McDuffie

    Banned for nonthing…they push u around n do wat the hell they want to do. Sad….its suppose to be fun n friendly.

  • Christina

    I played the pumpkin game 9k 1, And I was boot it off the game!! And I scattered all so!

  • sharon colyer

    i get this code error when i try to sign . i want a live person my phone 541 861 3199

  • gofastek.com

    Thanks for putting an effort to publish this information and for sharing this with us.

    http://www.gofastek.com

  • Colleen

    One of the quests I have direct me to the Rock Tree. It will not open

  • Joyce McCullock

    Could you please cancel the account. I am not going to pay for something I don’t have. Thanks

  • c.bright

    very bad customer service……..when you call all you get is a phone tree or recording-no human to talk to………..BAD!!!!!!!!!!!!!!!!

  • Colleen

    Pro pin feathers has indicated that i need help from the girl in the underground ghot to but when I click on her she says she has no tasks.

  • Sandra

    Hi

    You keep billing me each month for $7.27, for something that I have not purchased. I would like an Australian Contact number please. sandracopelandph@dodo.com.au or 0422665119.

    Thanks

  • Najah McDuffie

    Banned for no reason and cant get a live person to correct their problem they have created for no reason. This game is starting to get funky.

  • Lexi

    I’ve played this game for 4 months.. now all my progress is gone. I’ve tried to start over but now the game resets when I log out and its like I’ve never played at all..tried the (206)213-5733 number but its no longer working. The (866) 921-6960 automated answer doesn’t recognize any number pressed.. this is very frustrating. I can’t even play it now.

  • Rick Kensell

    Tech Support couldn’t help me out due to nothing being wrong with my computer. When I called Customer Support it was a number that started with 206 which I don’t believe is a toll free number. I wasn’t going to spend a while on the phone due to my fixed income. I ordered Haunted Manor Lord of Mirrors but got Haunted Manor Strategy Guide. Can you find someone who can help me with this please Thanks Email is Smily077@cox.net

  • Patricia

    Very unhappy that the number listed is not toll free – and that every option is just a recorded message. I am not good with computers and all the information was in no way helpful. Why is there no way to contact Big Fish and speak with a person to assist customers????????

    Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars
  • Anonymous

    I bought a game and I finish it I own the game and it won’t let me play it again, Why? Thank you very much It’s call hide and seek My email is totalpackage53@hotmil.com

    Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars
  • Cheryl

    You can’t get a “HUMAN!!” I just need something very simple……no problems with games or anything else like that but they have a very long recording about the stupid web-site. I am finished with this site because they obviously only care about your money and what you buy…once they have your money they don’t care. I’m finished…..walking away and I will pay higher money for the same game if that company has “LIVE” customer support not just some long yahoo message about how to get to the web-site…DUH!!!! I thinkwe already know that or we wouldn’t be having problems with your games……..not a very nice way to treat customers

    Excellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 starsExcellent - 5 stars
    1. YOUR CUSTOMER SERVICE LINE IS RIDICULOUS.. IT SAYS PRESS 9 AND NOTHING HAPPENS.. GOES ROUND IN CIRCLES.. AND WHEN YOU DO RECEPTION THEY SEND YOU TO A VOICE MAIL.. SO NO MY ISSUE WAS NOT RESOLVE.YOU GUYS TOOK OUT TWO PAYMENTS OUT OF MY ACCOUNT AND I WANT IT BACK AND WANT SOMEONE TO CALL ASAP… 41627203749,

    2. I have gotten a great big runaround on this matter. I wish to cancel my account and remove all tiles from my computer. This company is very bad, difficult to deal with either online or via telephone. Not worth the time involved ……….. very disgusted with big fish

    3. I mistakenly signed up for Casino games about 8 months ago at a monthly charge of $7.41. Somehow this happened when I bought Bejeweled3 from Big Fish Games. I have tried emailing, on-line support, phoning, etc. to no avail. No one from Big Fish ever answers the phone, and I keep getting referred to the Big Fish website. I keep getting charged this amount from my checking account each month. Who can take care of this matter?

      Dennis Anderson

      502-500-3643

      dennis.anderson@jefferson.kyschools.us

    4. This web site hached my account and they sell games from my account cant reach the real big fish co.this website control my account ex they change my password. Often this has been on going fight do something8

    5. 7/8/14 9:30 pm. You put a payback time for big surprise we had to share write thank you big fish casino then we had to Like it for the big surprise. We had to do surveys to get 9 million. I did 1 did not put 9 mil in acc. So I did another for 9mil. And still nothing. I did the car insureince, I had to call to get 4diget #. Which I put in and did nothing. SO CAN YOU PUT the 2×9 mil. Thank you. barbblock1956@yahoo.com Friend code 9252524.

    6. I bought 1 game over a year ago, then started to get charged every month for a subscription. I cancelled the subscription, then started getting charge a few months later. Cancelled again. Started getting charged a few months later again. I have now cancelled 4 fucking times, and was charged once again after several months of not being charged. Was finally able to talk to a human who said they didn’t have the ability to cancel, and had to be done online, wich obviously doesn’t do a damn bit of good. Fuck you big fish. If I am ever in washington I will come by your office to say hi

    7. I have a new computer and need to edit my account information with Big Fish Games. I have tried notifying their customer service, received an email from them that was no help at all. Tried again, same result. Tried several other times with the same result — NO HELP. I love the games Big Fish offers and have been with them since 2001, however, their service is abysmal!!!. Please help.

    8. I bought a triple chip pk for19.99 I’m a vip 4 almost 5 I was only credited reg. chip amount not the sale Amt. I sent in a ticket a women name responded to me and said she needed a screen shot ITUNES recite which I provided along with several screen shots of my iTunes recites.gor proof I gave all she needed ???plus more ,I’m very disappointed in the past of having issues with the game not adding scatters or missing gifts from friends like chips they send go missing and it is frustrating when your being told u have no issues I spend a lot of money on this game an to be told they won’t credit it are you kidding 1,000 a month I spend I guess it won’t be missed by your company ,I just want what’s due to me please ,thank you

    9. here goes this is janet simpson I cancelled my account and still be charged for this account so if this doesn’t get resolved you all will be faced with a law suit that I will follow through checked with my bank this morning and found out that you guys took out another $6.99 that was authorited so please call me as soon as you get this and my no is 336 763 2691

    10. I’ve played this game for 4 months.. now all my progress is gone. I’ve tried to start over but now the game resets when I log out and its like I’ve never played at all..tried the (206)213-5733 number but its no longer working. The (866) 921-6960 automated answer doesn’t recognize any number pressed.. this is very frustrating. I can’t even play it now.

    11. Tech Support couldn’t help me out due to nothing being wrong with my computer. When I called Customer Support it was a number that started with 206 which I don’t believe is a toll free number. I wasn’t going to spend a while on the phone due to my fixed income. I ordered Haunted Manor Lord of Mirrors but got Haunted Manor Strategy Guide. Can you find someone who can help me with this please Thanks Email is Smily077@cox.net

    12. Very unhappy that the number listed is not toll free – and that every option is just a recorded message. I am not good with computers and all the information was in no way helpful. Why is there no way to contact Big Fish and speak with a person to assist customers????????

    13. You can’t get a “HUMAN!!” I just need something very simple……no problems with games or anything else like that but they have a very long recording about the stupid web-site. I am finished with this site because they obviously only care about your money and what you buy…once they have your money they don’t care. I’m finished…..walking away and I will pay higher money for the same game if that company has “LIVE” customer support not just some long yahoo message about how to get to the web-site…DUH!!!! I thinkwe already know that or we wouldn’t be having problems with your games……..not a very nice way to treat customers

    Leave a Comment

    Your email address will not be published.

    Your Rate:

    You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>